FAQs

Frequently Asked Questions

Q: What are the hours of operation?

Our hours vary. To check per location, visit our locations page

Q: How do I make an appointment?

Please call us on 925-939-8585

Q: Do you have Spanish-speaking receptionists?

Yes, several of our receptionists speak Spanish.

Q: What information will the appointment scheduler need when I call?

  • Your full name
  • Date of Birth
  • Social Security number
  • Insurance Carrier details
  • Telephone Number
  • Description of your symptoms

Q: How quickly can I get an appointment?

We aim to schedule you for the first available appointment with our providers. For visits that are time sensitive and of an urgent nature, we schedule with a provider on the same day or offer our specialty urgent care services to get you scheduled when you need us the most.

Q: How long will my appointment last?

As a new patient, your first appointment may last up to an hour.

Q: Do you accept assignment for Medicare?

Yes, the providers at Golden State Orthopedics & Spine participate in the Medicare program.

Q: Do you accept Workers Compensation cases?

Yes. We a comprehensive workers compensation program in place. For more details, please visit our Workers Compensation page.

Q: How do I get a refill on my medication?

Contact your local pharmacy and have them submit a refill request to our office. Refills are approved during regular business hours Monday through Friday. Please allow at least a 24-hour turnaround time. Refills requested on Friday afternoons will NOT be filled until Monday.

Q: What insurance do you accept?

We are contracted with most major insurance carriers. It is recommended that you contact your insurance company to confirm that we are in-network for your specific plan.

Q: Where is surgery performed?

Surgery is performed at the following locations:

Q: When do I need to worry about the possibility of infection after surgery?

If you experience any of the following:

  • Sustained fever over 101 degrees
  • Redness, swelling, and warmth at surgery site
  • Increased pain
  • Feeling sick
  • Drainage of pus from the wound

Q: How do I know if I have a fracture or not?

The following symptoms are indicative of a fracture:

  • Swelling
  • Pain
  • Deformity
  • Difficulty using arm or leg i.e.: inability to bear weight or lift using arm

Q: What are the side effects of cortisone?

Approximately 2-5% of patients may experience dizziness and facial flushing. Very rarely patients may have an unknown allergy to cortisone and have an anaphylactic reaction. Diabetics can have elevated glucose levels temporarily.

Q: For an acute joint injury should I use ice or heat?

Typically, ice is recommended for acute joint injuries. Heat works well for back injuries and chronic conditions. Both ice (15-minute application) and moderate heat (15-minute application) may be used without fear of doing harm.

Q: What should I do if my cast gets wet?

A hairdryer on zero heat may help dry the cast. If not, call for an appointment to get it changed.