Frequently Asked Questions
It is our goal to provide our patients with the information needed to feel confident. We recognize like many of our patients you have questions. Get the answers to the most frequently asked questions asked by our patients.
We know that it is only by providing superior service in a caring and compassionate manner that we can earn your trust and become your provider of choice. If you have a question that is not answered here, please call a patient assistance specialist or contact us online.
Q: What are the hours of the Walnut Creek, San Ramon, and Brentwood Locations?
Walnut Creek & San Ramon:
Monday through Thursday: 7:30 a.m. to 5 p.m.
Friday: 7:30 a.m. to 4 p.m.
Monday through Thursday: 8 a.m. to 5 p.m.
Friday: 8 a.m. to 4 p.m.
Q: How do I make an appointment?
Please call or request an appointment online.
When scheduling for a child under 18, please note that minors must be accompanied by an adult. For follow-up visits, if your doctor tells you to come back within a few weeks, it is advisable to make that appointment before you leave the office, so we can ensure your appointment is within the suggested time period.
Q: Do you have Spanish-speaking receptionists?
Yes, several of our receptionists speak Spanish.
Q: What information will the appointment scheduler need when I call?
- Your full name
- Date of Birth
- Social Security number
- Insurance Carrier
- Telephone Number
- Description of your symptoms
Q: How quickly can I get an appointment?
For visits of an urgent nature, we can usually schedule appointments on the same day you call or the next day.
Q: How long will my appointment last?
As a new patient, your first appointment may last up to an hour.
Please arrive 15 minutes prior to your scheduled appointment time to complete the new patient forms our office will need to have on file.
Q: How do I get to the Walnut Creek, San Ramon, or Brentwood office?
Please see our Locations page.
Q: Do you accept assignment for Medicare?
Yes, all of the physicians here at Muir Orthopaedic Specialists are participating providers in the Medicare program.
Q: Do you accept Workers Compensation cases?
Yes. Muir Orthopaedic Specialists has a comprehensive workers compensation program in place.
Q: How do I get a refill on my medication?
Contact your local pharmacy and have them submit a refill request to our office. Refills are approved during regular business hours Monday through Friday. Please allow at least a 24 hour turn around time. Refills requested on Friday afternoons will NOT be filled until Monday.
Q: What insurance do you accept?
Muir Orthopaedic Specialists is affiliated with the following Independent Physician Associations (IPAs):
- John Muir Mt. Diablo Health Network
We also are a preferred provider for most major insurance carriers. As a courtesy, we bill secondary insurance carriers for our patients.
Q: Where is surgery performed?
Surgery is performed at the following locations:
- Aspen Surgery Center
- Brentwood Surgery Center
- John Muir Medical Center – Concord and Walnut Creek Campuses
- Mt. Diablo Surgery Center
- Premier Surgery Center
- San Ramon Regional ASC
- San Ramon Surgery Center
- Sequoia Surgical Pavilion
Outpatient surgery is performed at the Sequoia Surgery Pavilion or the nearby Sierra Surgicenter.
Q: When do I need to worry about the possibility of infection after surgery?
If you experience any of the following:
- Sustained fever over 101 degrees
- Redness, swelling and warmth at surgery site
- Increased pain
- Feeling sick
- Drainage of pus from the wound
Q: How do I know if I have a fracture or not?
The following symptoms are indicative of a fracture:
- Difficulty using arm or leg ie: inability to bear weight or lift using arm
Q: What are the side effects of cortisone?
Approximately 2-5% of patients may experience dizziness and facial flushing. Very rarely patients may have an unknown allergy to cortisone and have an anaphylactic reaction. Diabetics can have elevated glucose levels temporarily.
Q: For an acute joint injury should I use ice or heat?
Typically ice is recommended for acute joint injuries. Heat works well for back injuries and chronic conditions. Both ice (15 minute application) and moderate heat (15 minute application) may be used without fear of doing harm.
Q: What should I do if my cast gets wet?
A hair dryer on zero heat may help dry the cast. If not, call for an appointment to get it changed.